एक्सएम ग्लोबल अक्सर पूछे जाने वाले प्रश्न — Account Opening, Deposits, Leverage, Margin Calls, and Platforms — All Questions Answered

Opening an XM real account involves four steps: (1) Register with your email address and verify it. (2) Fill in personal details — name, date of birth, address, employment, and trading experience — and choose your account type. (3) Upload KYC documents — a valid government photo ID (passport, national ID, or driver's licence) and proof of residence dated within 6 months (utility bill or bank statement). (4) Make your first deposit and log in to MT4 or MT5. Most KYC verifications are approved within 30 minutes during business hours. For a full step-by-step walkthrough, see: How to Open an XM Real Account →

XM typically verifies and approves KYC documents within 30 minutes during business hours. In some cases it can take up to one full business day. The most common reason for delays is a mismatch between the uploaded documents and the name or address entered during registration. If your verification has not been approved after 24 hours, contact XM support with your application reference.

Yes. The entire account opening process — registration, personal details form, and document upload — can be completed on a smartphone through the XM app (iOS or Android) or a mobile browser. No branch visit, no postal mail, and no fax is required at any stage. The XM app also lets you deposit, withdraw, and trade after the account is verified.

XM allows you to hold up to 8 trading accounts under a single verified profile. Once your first real account is KYC-approved, you can open additional accounts of any eligible type (Standard, Micro, Ultra Low Standard, Ultra Low Micro) directly from your Member Area in under one minute — no repeat verification required. Each additional account can have a different type and base currency.

XM does not accept clients from the United States of America, Canada, Israel, and the Islamic Republic of Iran. All applicants must be at least 18 years old (or the legal age of majority in their country of residence). Parental or guardian consent does not override the age requirement.

XM classifies an account as dormant after 3 consecutive months with no trades placed. Once dormant, XM charges a $5 monthly maintenance fee, deducted from the account balance until it reaches zero or trading resumes. Placing at least one trade — even a small one — every three months prevents the dormancy fee from applying.

The minimum deposit is $5 (or equivalent in your base currency) for Standard, Micro, Ultra Low Standard, and Ultra Low Micro accounts. The XM Shares Account requires a minimum deposit of $10,000. The $5 minimum applies per deposit transaction and across all three accepted payment methods.

XM accepts three deposit methods: Credit or debit card (VISA and Mastercard only) — funds credited instantly, 24/7, zero fees. एक प्रकार का महीन वृक्ष — instant, all fees covered by XM, not available for EEA clients. बैंक तार अंतरण — typically 1–5 working days depending on your bank; XM covers all bank fees on transfers of $200 or more. XM does not accept Bitcoin or any other cryptocurrency as a deposit method.

XM charges no deposit fees on card or Skrill transactions of any amount. For bank wire transfers of $200 or more, XM covers all bank fees. For bank wires below $200, XM still charges nothing on their end, but your sending bank's outgoing transfer fee is not covered — it is deducted from the amount received.

No. XM only accepts deposits from the registered account holder. Funds sent from a family member's account, a joint account, or any company name will be returned. For bank wire transfers, your registered name and XM account number must be included as the payment reference. This policy applies to all deposit methods without exception.

No. XM does not accept Bitcoin or any other cryptocurrency as a deposit method. The only accepted methods are VISA/Mastercard credit or debit card, Skrill, and bank wire transfer. Note that while XM offers cryptocurrency CFDs for trading on the platform, crypto assets cannot be used to fund your account.

XM completes the processing of all withdrawal requests within 24 working hours. After that, the time to receive funds depends on the method: Credit card — 1 week to 1 month, as the withdrawal is processed as a charge reversal dependent on your card issuer's billing cycle. एक प्रकार का महीन वृक्ष — instant after XM processing. Bank wire — 2 to 5 business days after XM processing. Full guide: XM Withdrawal Guide →

XM charges no withdrawal fees as a standard policy. For international bank wire withdrawals of $200 or more, XM covers all bank transfer fees. For withdrawals below $200 via bank wire, the receiving bank's incoming wire fee may apply independently of XM. Card and Skrill withdrawals have zero fees regardless of amount.

XM's anti-money laundering (AML) policy requires that the deposited amount be returned through the same payment method used for the original deposit. This ensures funds go back to their verified source. Trading profits beyond the deposited amount can be withdrawn via any available method. When multiple deposit methods have been used, XM applies a fixed priority: credit card first, then Skrill, then bank wire.

The minimum withdrawal amount is $5 (or equivalent in your account's base currency) per transaction. This applies across all three withdrawal methods — bank wire, credit card, and Skrill.

XM processes card withdrawals as charge reversals — the same mechanism as returning a purchase to a retailer. XM completes their side within 24 hours, but when the credit appears on your card statement depends on your card issuer's billing cycle. If the reversal is processed just after your billing period closes, it will not appear until the following month's statement. This timing is entirely outside XM's control.

XM itself recommends the Standard Account as the most popular and widely used account type. It offers commission-free trading, variable spreads, full bonus eligibility, access to all instruments except individual shares, and works on both MT4 and MT5. It suits most trader levels from beginner to intermediate. For beginners specifically, the Micro Account offers smaller lot sizes to reduce per-trade risk while keeping the same $5 minimum deposit and 1:1,000 maximum leverage.

No. XM does not allow you to convert an existing account from one type to another. If you want a different account type, open an additional account of the new type from your Member Area — this takes under one minute once your first account is KYC-verified. XM allows up to 8 accounts simultaneously, so you can run both types side by side if useful.

The main difference is the spread width. Ultra Low accounts consistently offer tighter variable spreads than Standard accounts, which reduces the cost per trade. Both have the same $5 minimum deposit, 1:1,000 maximum leverage, and zero commission. The Standard Account supports 10 base currencies; Ultra Low supports 6 (EUR, USD, GBP, AUD, ZAR, SGD). Ultra Low accounts are not eligible for deposit bonuses in all regions — check availability for your country. Full comparison: XM Account Types Comparison →

On a Standard Account, 1 lot equals 100,000 currency units. On a Micro Account, 1 lot equals 1,000 units — one-hundredth of the Standard. In practical terms, a 0.1-lot trade on EURUSD is worth approximately $1 per pip on Standard and $0.01 per pip on Micro. The Micro Account keeps individual trade risk much lower, which is why it suits traders who are newer to live trading or testing a strategy with minimal exposure.

The XM Shares Account is available to eligible clients in supported countries and requires a minimum deposit of $10,000. It is for trading individual US, UK, and German company stocks — not CFDs — with no leverage. Commission applies: $0.04 per share for US stocks (minimum $1), 0.10% for UK shares (minimum $9), 0.10% for German shares (minimum $5). MT5 is required — the Shares Account is not available on MT4. It is not available in all jurisdictions.

XM offers maximum leverage of 1:1,000 on Standard, Micro, and Ultra Low accounts (XM Global Limited / Belize entity). Leverage is automatically reduced as balance grows: to 1:200 when balance exceeds $20,000, and to 1:100 above $100,000. Leverage is available immediately after account opening with no minimum track record required. The margin ratio does not change during overnight rollovers or weekends. EU clients under the CySEC entity are capped at 1:30 on major forex pairs under ESMA regulations.

XM issues a margin call warning when your margin level falls to 50% — this is a notification that your account needs attention. If your margin level continues falling to 20%, XM's system automatically begins closing your open positions, starting with the least profitable one first (stop-out). To avoid reaching these levels, monitor your account closely and deposit additional funds or close positions before margin level drops significantly.

Surplus margin (also called free margin) is the amount of your account equity that is not currently being used as required margin for open positions. It is calculated as: Equity minus Required Margin. The higher your surplus margin, the more room you have to open new positions or sustain drawdowns on existing ones without triggering a margin call. When surplus margin is negative, you cannot open new positions.

Yes. XM allows cross trades (simultaneous buy and sell positions on the same instrument) within the same account. For Forex, Gold, and Silver — if you hold equal lot sizes on both sides, no margin is required for the cross trade, meaning you can hold the positions even when margin level falls below 100%. For other instruments (indices, commodities, crypto CFDs), cross trade requires margin equivalent to one side of the position — either buy or sell, whichever is larger. For Crypto CFDs specifically, cross trade requires 50% margin.

Required margin for XM CFD trades is calculated using: Number of lots × Contract size × Open price ÷ Leverage. Contract sizes for specific instruments can be checked in MT4 or MT5 by right-clicking on the instrument in the market watch window and selecting "Specification". For example, if you trade 0.1 lots of EURUSD at 1.0800 with 1:100 leverage, the required margin is 0.1 × 100,000 × 1.0800 ÷ 100 = $108.

XM uses a No Dealing Desk (NDD) system. Orders are processed mechanically and automatically without any manual dealer intervention. This eliminates the conflict of interest that exists when a broker's dealers manually accept or reject client orders. XM's average execution rate is 99.98%, with 99.35% of all orders executing in under one second. There are no requotes and no order rejections.

XM offers over 1,400 instruments including: forex (55+ currency pairs), precious metals (gold and silver CFDs), equity indices (US500, GER40, UK100, and others), energy CFDs (oil and natural gas), commodity CFDs, cryptocurrency CFDs (58 pairs including Bitcoin, Ethereum, Ripple, Litecoin, and others), and individual shares (US, UK, German — Shares Account and MT5 only). Cryptocurrency CFDs are available on all account types except the Shares Account, and trade 24 hours a day, 365 days a year — with a maintenance window from 10:05 to 10:35 GMT+2 on Saturdays.

No. XM does not increase margin requirements during overnight rollover periods or across weekends. The leverage and margin ratio you have set remain in place continuously. This is specifically highlighted by XM as a trading condition advantage — some brokers apply higher weekend margin requirements, which XM does not.

XM supports four trading environments: MetaTrader 4 (MT4) and MetaTrader 5 (MT5) for Windows and Mac desktop; iOS and Android mobile apps for both MT4 and MT5; and XM Web Trader — a browser-based platform requiring no installation. All four are free for XM account holders. Full guide: XM Trading Platforms Guide →

Key differences: MT5 has 21 chart timeframes versus 9 on MT4; MT5 has 80+ built-in indicators versus 50+ on MT4; MT5 has a more powerful multi-asset Strategy Tester; MT5 is required for the Shares Account. Both platforms use different programming languages (MQL4 and MQL5) — Expert Advisors are not compatible between the two platforms. MT4 has a larger existing EA library. If you are starting fresh and not tied to a specific EA, MT5 is the more capable platform. Full comparison: MT4 vs MT5 Guide →

Yes. XM fully supports Expert Advisors on both MT4 and MT5. EAs run locally on the machine where the platform is installed. For an EA to run continuously while you are away from your computer, you need to keep the machine running or use a VPS. Note that MT4 EAs (MQL4) cannot run on MT5, and MT5 EAs (MQL5) cannot run on MT4 — the two programming languages are not compatible.

XM Web Trader runs directly in any modern browser — Chrome, Firefox, Safari, or Edge — with no installation required. Log in using your standard MT4 or MT5 account number and password. Web Trader provides live trading, charting, and account management. It does not support running Expert Advisors or accessing the full Strategy Tester, which require the desktop application.

XM's deposit bonus scheme credits 50% of your qualifying deposit to your trading account as a bonus — up to a maximum of $500 in Stage 1. A subsequent 20% bonus is available on further deposits up to $4,500, with a total lifetime maximum of $5,000. The bonus applies to Standard and Micro accounts only — Ultra Low, Shares, and Swap-Free accounts are not eligible. The bonus is for trading purposes and cannot be withdrawn directly. Full guide: XM 50% Deposit Bonus Guide →

No. The bonus funds themselves are not withdrawable. They are trading bonuses — designed to increase your available capital for opening positions. Profits generated through trades made while holding the bonus are real profits and are withdrawable. If you withdraw from your account, the bonus is proportionally reduced or removed depending on the amount withdrawn relative to your balance.

XM's Loyalty Program awards XM Points automatically on every qualifying trade you place. Points accumulate based on your trading volume and can be redeemed for cash credited directly to your trading account. No separate registration is needed — participation is automatic for eligible account holders. This is noted as the first such loyalty program in the FX service provider industry by XM.

No. Bonus eligibility depends on your country of residence and the XM regulated entity that serves your jurisdiction. Clients registered under the CySEC-regulated entity (European Economic Area) and the ASIC-regulated entity (Australia) are generally not eligible for deposit bonuses due to local regulatory restrictions. The most reliable way to confirm eligibility is whether the bonus opt-in option appears during your account registration process.